Promoting Equitable Access to Language Services in Health and Human Services

Inclusion Criteria (pre- and post- implementation phase): Post-visit survey (Patients/Caregivers): * Patient seen for ambulatory care preventive visit at one of the study locations OR caregiver of a pediatric patient seen for ambulatory preventive visit at one of the study locations. * 18 years of age and older * Willingness and ability to participate H+H EHR Reports: • Patient seen for ambulatory care preventive visit at one of the study locations Community survey (Community members): * Individual that attends community based organizations (CBO) events or uses CBOs' services * 18 years of age and older * Willingness and ability to participate Key Stakeholder interviews: Patients/Caregivers/Community Members Inclusion Criteria: In order to be eligible to participate, an individual must meet all of the following criteria: * Prefers to speak in Bengali, French, Spanish, Mandarin, or Polish * 18 years of age or older * Patient seen for ambulatory care preventive visit at one of the 4 study locations, caregiver of a pediatric patient seen for ambulatory care preventive visit at one of the 4 study locations OR a community member referred by a CBO * Willingness and ability to participate NYC H+H Leadership/Providers/Staff Inclusion Criteria: * Work at one of the 4 NYC H+H study locations that does language access related work or communicates with patients that prefer to speak a language other than English regularly. * Leadership (e.g., chief medical officer, Department Director, etc.), provider (Physician, Nurse, Resident), or staff (Interpreter, language access coordinator, clerical staff) at the NYC H+H location * 18 years of age or older * Willingness and ability to participate CBO Leadership/Staff Inclusion Criteria: * CBO leadership (Director/Coordinator) or staff (Case manager, Patient navigator, etc.) * 18 years of age or older * Willingness and ability to participate Exclusion Criteria (pre- and post- implementation phase): CBO Leadership/Staff Exclusion Criteria: * Does not have a working phone number * Uncorrected hearing impairment Post-visit survey (Patients/Caregivers): * Enrolled to key stakeholder interviews * Does not have a working phone number H+H EHR Reports (Patients): • No exclusion criteria Community survey (Community members): • Does not have a regular doctor in the US. Key Stakeholder interviews: Patients/Caregivers/Community Members Exclusion Criteria: * Speaks English very well (non-LEP) * Does not have a working phone number * Uncorrected hearing impairment NYC H+H Leadership/Providers/Staff Exclusion Criteria: * Does not have a working phone number * Uncorrected hearing impairment