Arrival Time Implementation
Recruiting
N/A
Interventional Study
Primary Care
No Placebo Group
Every participant receives an active treatment — no one gets a placebo.
At a Glance
- Age
- 18 and older
- Sex
- Any
- Study type
- Interventional
- Purpose
- Health Services Research
- Participants needed
- 300,000 (estimated)
- Sponsor
- University of California, Los Angeles · Other
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About This Trial
This is a prospective clinical trial evaluating how behaviorally informed message framing can improve patient on-time arrival for outpatient visits. This trial is being implemented in conjunction with UCLA Health's broader operational quality improvement (QI) efforts to enhance clinic flow and patient experience.
The main question it aims to answer is how displaying an explicit arrival time (set …
Trial Locations
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Eligibility Criteria
Inclusion Criteria:
* In-person outpatient appointments with clinicians at UCLA Health that fall into the study period
* Appointments scheduled for the department specialties of Primary Care, Pediatrics, or Internal Medicine, Med Peds
* Has an active MyChart status
* Opted in to receive SMS communi…
Contacts
No contact information available.